Customer service commitment

Family seating

At Alaska Airlines, we care for you and your family. We strive to make your family’s travel experience as smooth as possible—this includes ensuring you are seated together on your flight free of charge, regardless of your class of service. We guarantee that children 13 and under will be seated next to at least one accompanying adult at no additional cost, including for Saver fares, assuming the following conditions are met:

• The child and accompanying adult are booked on the same reservation
• The accompanying adult chooses seats for the entire reservation or skips seats for the entire reservation, and does not make changes to seat assignments once they’ve been assigned
• Adjacent seats are available in the same class of service your child is ticketed in at the time you book your flight
• The plane’s seat layout allows adjacent seating based on the number of children in your reservation
• Your original plane hasn’t been switched to a smaller aircraft

Our systems are programmed to detect you are travelling as a family and will automatically try to assign seats together. If the full family is unable to obtain seat assignments together, we will ensure children (age 13 and under) are seated with at least one parent or adult from the same party. If your party doesn’t meet the conditions above, by the time of your flight we will still make every effort to seat a child with an accompanying adult or offer to rebook you on another flight at no additional charge. Although Alaska might not provide seat assignments right away, no later than 26 hours before the scheduled flight departure, Alaska will provide adjacent seat assignments to an adult traveling with a child 13 or under if adjacent seats are available at booking.

Please contact us or check with an airport agent to review available seating options for you and your family.